Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our policies below:
No Refunds or Returns: Due to the nature of our products, we do not accept returns or provide refunds once the order has been processed and shipped. We strongly encourage you to review your order carefully before completing your purchase.
Cancellation Policy: You may request to cancel your order within 24 hours of purchase. Cancellation requests must be sent via email to support@momentsbykair.com within 24 hours of placing your order. After this 24-hour window, we are unable to cancel your order.
After Shipment: Once your item has shipped, cancellations are no longer possible. We are unable to accommodate changes to your order, address adjustments, or refunds after the package has left our facility.
Order Issues: If you experience any issues with your order, including missing items, incorrect items, leaks, or damages, you must contact us within 7 days of the delivery date. Requests made after 7 days may not be eligible for a replacement, refund, or store credit.
To help us resolve your issue as quickly as possible, please include your order number along with clear photos of the packaging and products received when contacting us.
We do not assume responsibility for lost, broken, leaking, or damaged items that may occur during shipping. You have the option to protect your order by adding shipping insurance for a minimal fee.
All claims are reviewed on a case-by-case basis. Management reserves the right, at its sole discretion, to determine the appropriate resolution for any order issue, including whether a replacement, refund, store credit, or no compensation will be provided. Management also reserves the right to deny any claim that does not meet our policy requirements or appears to be fraudulent, abusive, or otherwise ineligible.
If you have any questions or concerns, please contact us before placing your order. We're happy to assist you in making the best choice for your needs.
Thank you for understanding and for your support of our perfume brand!